Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. If you need to return an eligible product, please contact NORYVIA within 30 days after receiving your order.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be new, unused, and in its original condition and packaging, unless the return is due to a damaged, defective, or incorrect item.

How to Request a Return

Before sending any product back, please contact us at contact@noryvia.net with:

Your order number
The reason for the return
Clear photos or videos when applicable

If your return request is approved, NORYVIA will provide the return instructions and the appropriate return address.

Please do not send products back before receiving return instructions from NORYVIA.

Return Shipping Costs

For eligible returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for the return shipping cost.

If the return is due to a damaged, defective, or incorrect product, NORYVIA will provide appropriate instructions regarding the return shipping.

Restocking Fees

NORYVIA does not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us within 30 days of delivery.

If your claim is approved, NORYVIA may provide a replacement or refund according to the circumstances.

Non-Returnable Products

Certain products may not be eligible for return, including personalized products, opened or used products, and products that cannot be returned for health, safety, or hygiene reasons.

Any product-specific return restrictions will be clearly indicated where applicable.

Refunds

Once an approved return is received and inspected, any approved refund will be issued to the original payment method.

NORYVIA does not charge a restocking fee. Refunds may take additional time to appear in your account depending on your payment provider or financial institution.